KUZU EATS – PRIVACY POLICY

Last Updated: November 12, 2024

Kuzu Eats (“We”, “Us”, “Our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

1.1 Personal Data

• Full name
• Phone number
• Email address
• Delivery address
• Payment information (not stored on our servers)
• User preferences

1.2 Usage Data

• IP address
• Browser type
• Access time and date
• Device type and OS
• App usage patterns

1.3 Location Data

With permission, we collect live or approximate location to:

• Enable accurate delivery
• Provide nearby restaurant recommendations

You may disable location access anytime.

2. How We Use Your Information

• Process and deliver food orders
• Create and manage your account
• Send notifications and updates
• Improve app performance and user experience
• Provide customer support
• Ensure security and fraud prevention
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies to:

• Save login preferences
• Improve performance
• Analyze user behavior
• Enhance security

You can disable cookies, but some features may not work properly.

4. Sharing of Personal Data

4.1 Service Providers

• Payment gateways
• Delivery partners
• Technical and cloud hosting providers
• SMS/email service providers

4.2 Partner Restaurants

Only data necessary to fulfill your order is shared.

4.3 Legal Authorities

When required by law or government request.

5. Data Storage and Retention

• Data is stored securely for as long as necessary.
• Some data may be retained longer if required by law.

6. Data Transfer

Your information may be processed outside Bhutan. We ensure that adequate data protection safeguards are in place.

7. Security of Your Data

We use reasonable security practices to protect your data. However, no system is fully secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Kuzu Eats does not knowingly collect data from children under 13 years of age. If such data is discovered, it will be deleted immediately.

9. Your Rights

• Access your data
• Modify your data
• Delete your data (unless legally required to retain)
• Withdraw consent
• Disable notifications or location services

To request data changes, contact us at the details below.

10. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Updates will be reflected with a new “Last Updated” date.

11. Contact Us

• Email: kuzueats@gmail.com
• Phone: 16170000
• Website: www.kuzueats.com
• Address: Changjalu, Thimphu, Bhutan